Policies

Effective 2026-05-11. Applies to all orders placed via klipdash.com. Plain English; full T&Cs in legal-speak available on request via info@klipdash.com.

What you get

• 10 AI-augmented UGC reels in MP4 (1080×1920), delivered within 7 days of an approved brief.
• One round of revisions included.
• Full commercial rights, perpetual and transferable.
• Source project files (CapCut or Premiere) on request.

What "approved brief" means

The 7-day clock starts when your Klipdash onboarding form is submitted and all required fields (logo, product photos, audience, benefits) are complete. If we have to come back to you with questions, the clock pauses until you reply.

Revisions

Included (1 round, free)

• Caption tweaks — wording, on-screen text, hook rewrites.
• Music swap — a different track from our licensed library.
• Edit re-timing — faster or slower cuts, different beat marker.
• Watermark placement.
• Minor color grading shifts.

Submitting revisions

Reply to the delivery email with a list of which reels (by filename) need what change. One consolidated list — not a back-and-forth thread. Revision turnaround is 3 business days from receipt of the consolidated notes.

Not included (paid add-ons, $50 / reel)

• Concept changes — different storyline, angle, or hook strategy.
• Adding new products that weren't in the original brief.
• Re-generating with different AI models or styles.
• New shoots or new product photos required.
• Adding voiceover after originally choosing none (or vice versa).

All add-on work is quoted in writing before any production starts. No surprises.

Refund policy

14-day money-back guarantee. You may request a full refund within 14 days of purchase. Refunds are processed by Paddle, our payment processor and Merchant of Record. See Paddle's Checkout Buyer Terms for additional buyer protections.

How to request a refund

• Email info@klipdash.com with your order number within 14 days of purchase.
• We refund to the original payment method via Paddle within 5 business days.
• If you have already received deliverables and have been refunded, the deliverables cannot be used in any commercial capacity.

Copyright and ownership

• You own the deliverables. Full commercial rights, perpetual, transferable. Run them on any platform, edit them, license them, sublicense them — your call.
• We retain the right to showcase the work in our portfolio and case studies (anonymized if you prefer — just tell us in the brief).
• AI tool licensing: All AI-generated elements are produced via tools whose terms grant commercial-use rights to outputs (Runway, ElevenLabs, etc.). Where a specific tool's terms are stricter, we route around it. You'll never receive output with a usage restriction.
• Music: Sourced from royalty-free libraries (Epidemic Sound, Artlist) — full sync rights included for the deliverables. Replace music yourself if you want to use a track outside this license.

AI disclosure

We use AI tools throughout production:

• Visual generation: Sora, Veo, Runway, Luma — for B-roll and synthetic scenes.
• Voiceover: ElevenLabs — for AI-generated voice when requested.
• Editing: CapCut and automated workflows — for cuts, captions, and finishing.

What we don't do: no deepfakes of real people (yours or anyone else's), no AI-generated faces presented as real testimonials, no claims that an AI-generated video is "real customer footage". By submitting a brief, you confirm you're okay with AI-augmented content being delivered.

Turnaround

• Standard: 7 days from approved brief to delivery.
• Rush: 4-day rush available for +$250. Limit 2 rush slots per week.

Force majeure

We rely on third-party AI providers (OpenAI, Google, Runway, ElevenLabs, etc.). If a provider goes down for >12 hours during your production window, your delivery may shift by 1-2 days. We'll notify you the same day it happens and won't bill for the delay. If a provider outage exceeds 5 days and we cannot deliver, you get a full refund — no questions.

Privacy

• Your brief, photos, and brand assets are stored in our private Notion and Drive workspace.
• We don't share, sell, or use your assets for any purpose other than producing your deliverables.
• We delete client briefs and source assets 90 days after delivery unless you've signed up for a retainer (in which case we retain them for the duration of the retainer).
• Final deliverables stay in your Drive folder forever — you control that folder.
• Payment processing is handled by Paddle as our Merchant of Record. Klipdash never receives or stores your card details. See Paddle's privacy policy for payment data handling.

Hard limits — what we won't make

We won't produce reels for:

• Gambling, casino, or betting products.
• Adult, NSFW, or sexually suggestive content.
• MLM / pyramid scheme businesses.
• Regulated medical or therapeutic claims (anything that needs FDA / MHRA approval).
• Crypto / token-launch shilling.
• Political campaigns or advocacy.
• Any brand requiring fabricated testimonials, fake before/afters, or deceptive claims.

If your product is borderline, ask us before paying. We'll tell you straight.

Merchant of Record

Klipdash uses Paddle as its Merchant of Record. This means:

• Paddle is the seller-of-record on your invoice.
• Paddle handles sales tax, VAT, and GST in your jurisdiction automatically.
• Payment disputes go through Paddle's resolution process first.
• Refunds are processed by Paddle back to the original payment method.

This is industry-standard for SaaS and digital services. Klipdash itself is a brand of Pypkar Industries.

Disputes

We'd rather solve it via email than via lawyers. Email info@klipdash.com first — we usually resolve issues within 24 hours. If we can't agree, payment disputes go to Paddle's resolution process. For anything beyond payment, disputes are handled under the jurisdiction where Pypkar Industries is registered.

Changes to this policy

We may update this policy. Your order is governed by the policy in effect on the day you paid — not the version live on the site when something goes wrong.

Questions? info@klipdash.com — same-day reply.